Flyer Golf Club Marketplace App FAQ

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Q: What is Flyer Golf Club Marketplace App?

A: Flyer Golf Club Marketplace App is a platform run by a small start-up team dedicated to transforming the way golf clubs are bought and sold. As a growing marketplace for golf enthusiasts, we appreciate your patience as we enhance your experience.

General Questions

Q: How do I sign up for the app?

A: You can create an account using your email address or sign up quickly with Google Single Sign-On (SSO) on the web or Android. By signing up, you agree to our Terms and Conditions.

Q: Is the app free to use?

A: Yes, downloading and using the app is free. There are no seller fees on transactions conducted through the platform.

Account and Listings

Q: How do I create an account?

A: Download the app from the App Store or Google Play Store. Open it and follow the steps to sign up. Google SSO is also available for a faster process.

Q: How do I list an item for sale?

A: Log in to your account, go to the "Sell" section, and follow the instructions to create a new listing. Provide clear descriptions and photos to attract buyers.

Q: What should I include in my item description?

A: Describe the condition, specifications, and any defects or imperfections. Accurate descriptions ensure smoother transactions.

Q: How do I edit or delete my listing?

A: Navigate to your profile, select the listing, and choose the edit or delete option as needed.

Q: Can I sell counterfeit or replica golf clubs?

A: No, Flyer strictly prohibits the sale of counterfeit or inauthentic golf equipment. Sellers found listing counterfeit goods will face immediate penalties, including account warnings, suspension, or permanent bans. Flyer may also request proof of authenticity for listed products.

Buying and Selling

Q: How do I buy an item?

A: Browse listings, select an item, and follow the prompts to complete your purchase. Review the item description carefully before buying.

Q: How does the payment process work?

A: Payments are securely processed as follows:

The buyer makes a payment through the app.

Stripe holds the payment until the buyer confirms satisfaction with the item.

The seller ships the item using integrated postage options.

Once confirmed, funds are released to the seller.

Q: What is the Buyer Protection policy?

A: Buyer Protection ensures payments are held securely until the buyer is satisfied. If the item does not match the description, buyers can request a refund within 3 days of receiving the item. Contact our team using the "Contact Us" button for assistance.

Q: How do I initiate a return?

A: Contact our customer service team using the "Contact Us" button. Provide evidence such as photos or written descriptions of any discrepancies, and we will guide you through the process.

Q: Can I arrange a sale outside of the Flyer platform?

A: No, all transactions must be completed through the Flyer platform for security reasons. Attempting to arrange sales off-platform is a violation of our Terms of Service and may result in account suspension or permanent banning.

Postage and Shipping

Q: How do I use the integrated postage service?

A: Sellers must use the app’s integrated postage service to keep shipping secure and trackable. Updates will be provided via our shipping partner, Sendcloud.

Q: Why is the integrated postage service mandatory?

A: This ensures the transaction remains secure and trackable. Flyer is not responsible for loss or damage if non-integrated services are used.

Q: What happens if my item is lost or damaged during shipping?

A: Flyer will cover the cost of items up to £200 if lost or damaged during shipping. For high-value items, we recommend purchasing additional insurance independently.

Q: How do I track my shipment?

A: Once your item has been shipped, tracking information will be provided. It is your responsibility to monitor the shipment and contact the carrier for any issues or delays.

Fees and Commissions

Q: What are the fees for using the app?

A:

Seller Fee: 0%

Buyer Fee: 2% + 50p per transaction as a 'Flyer Protection' fee.

Q: How will I be notified of fee changes?

A: Fee changes will be communicated through the app or email. By continuing to use the platform, you agree to any updated terms.

Privacy and Security

Q: How is my personal information used?

A: We collect and use personal data as described in our Privacy Policy. By using the app, you consent to this use.

Q: How do I report a problem or suspicious activity?

A: Contact us immediately at info@flyer.golf. We take reports seriously and will investigate promptly.

Contact Us

Q: How can I contact customer support?

A: For assistance, email us at info@flyer.golf. Our team is ready to help.