Flyer Golf Club Marketplace App FAQ

Flyer Golf Club Marketplace App FAQ About Us Q: What is Flyer Golf Club Marketplace App? A: The Flyer Golf Club Marketplace App is a brand new platform run by a small team at a start-up. We are dedicated to changing the way we buy and sell golf clubs. Please bear with us through any teething problems as we work to improve your experience and build a better marketplace for golf enthusiasts.

General Questions Q: What is the Flyer Golf Club Marketplace App? A: The Flyer Golf Club Marketplace App is a platform where users can buy and sell second-hand golf clubs. It offers a convenient way to find quality golf equipment at competitive prices.

Q: How do I sign up for the app? A: You can sign up by creating an account using your email address. Alternatively, you can sign up using Google Single Sign-On (SSO) on the web or Android. By signing up, you automatically agree to our Terms and Conditions.

Q: Is the app free to use? A: Yes, the app is free to download and use. However, transactions conducted through the platform are subject to a 6% commission fee on the seller side, plus a 0.5% 'Flyer Fee' on the buyer side to provide insurance.

Account and Listings Q: How do I create an account? A: To create an account, download the app from the App Store or Google Play Store, open the app, and follow the instructions to sign up. You can also use Google SSO for a quicker sign-up process.

Q: How do I list an item for sale? A: To list an item, log in to your account, navigate to the "Sell" section, and follow the prompts to create a new listing. Ensure you provide accurate descriptions and photos of the item.

Q: What should I include in my item description? A: Your item description should include the condition, specifications, and any noticeable defects or imperfections of the golf club. Accurate descriptions help ensure a smooth transaction.

Q: How do I edit or delete my listing? A: To edit or delete a listing, go to your account dashboard, select the listing you want to modify, and choose the appropriate option to edit or delete it.

Buying and Selling Q: How do I buy an item? A: To buy an item, browse the listings, select the item you are interested in, and follow the prompts to complete the purchase. Make sure to review the item description carefully before buying.

Q: How does the payment process work? A: The payment process works as follows:

• The buyer selects an item and makes a payment through the app.
• The payment is held securely in Stripe, our payment processing partner.
• The seller is notified to send the item using the integrated postage options provided in the app.
• Once the buyer receives the item, they need to confirm that they are happy with it.
• Upon confirmation from the buyer, the funds are released to the seller. This process ensures that the transaction is secure and both parties are protected.

Q: How are payments processed? A: Payments are processed through Stripe. Transactions are subject to a 6% commission fee on the seller side, plus a 0.5% 'Flyer Fee' on the buyer side to provide insurance. Users are responsible for any additional fees related to payment processing.

Q: What is the Buyer Protection policy? A: Our Buyer Protection policy ensures that the buyer's payment is held securely in Stripe until the buyer is happy with the item and releases the funds to the seller. If the item received does not match the description provided by the seller, buyers can request a refund and initiate the returns process within 3 days of receiving the item. Currently, returns need to be initiated manually by using the "Contact Us" button. Our customer service team will then guide you through the rest of the process.

Q: How do I initiate a return? A: To initiate a return, use the "Contact Us" button to reach our customer service team. They will guide you through the return process. You will need to provide evidence of the discrepancy, such as photos or a written description.

Postage and Shipping Q: How do I use the integrated postage service? A: Sellers must use the integrated postage options provided in the App for shipping items. This ensures that the process remains secure and trackable. After a purchase, you will receive updates about your shipment via our shipping partner, Sendcloud.

Q: Why must I use the integrated postage service? A: Using the integrated postage service keeps the shipping process secure and trackable. If items are posted without using these services, Flyer will not be responsible for any loss or damage to items during transit.

Fees and Commissions Q: What are the fees for using the app? A: Transactions conducted through the platform are subject to a 6% commission fee on the seller side, plus a 0.5% 'Flyer Fee' on the buyer side to provide insurance. The current commission rate and 'Flyer Fee' can be found on the App or the Flyer Golf website. Flyer reserves the right to change these fees or introduce new fees at any time.

Q: How will I be notified of fee changes? A: Any changes to fees will be effective immediately upon posting on the App or other means of communication. By continuing to use the App after such changes are posted, you agree to be bound by the revised fees.

Privacy and Security Q: How is my personal information used? A: The collection and use of personal information are subject to Flyer's Privacy Policy. By using the App, you consent to the collection and use of your data as described in the Privacy Policy.

Q: How do I report a problem or suspicious activity? A: If you encounter any problems or suspicious activity, please contact us immediately at info@flyer.golf. We take all reports seriously and will investigate accordingly.

Contact Us Q: How can I contact customer support? A: For questions or concerns regarding the app, please contact us at info@flyer.golf. Our support team is here to help you.